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The process of using a neutral person to help differing parties settle their dispute through communication and negotiation.

Benefits include:

  • In mediation the parties control the outcome and are not bound to a result imposed by an outsider.
  • Mediation affords privacy.
  • Mediation is usually far less costly than litigation or administrative procedures.
  • Mediation can take place without delays common in formal procedures.
  • In mediation the parties can select an acceptable neutral party based on expertise and location avoiding arbitrary assignment to a judge or hearing officer and travel to inconvenient locations.
  • Mediation can take place in a comfortable informal setting.
  • Mediation is less time consuming than lengthy trial preparation.
  • Mediation works towards bringing parties together (i.e. towards agreement).  It is not adversarial.
  • Mediation is usually less destructive to relationships than adversarial proceedings.


A type of hearing aimed at privately resolving a dispute. The parties come before a person or persons they select, present their case and receive a decision, which may or may not be binding.

Benefits include:

  • Parties select an arbitrator.
  • Hearings are scheduled at the convenience of the parties and the arbitrator.
  • Costs of arbitration are usually significantly lower than those of trial.
  • Arbitration is less formal than court proceedings and usually a decision (arbitrators award) is rendered promptly and without delay.
  • Arbitration offers finality.

Case evaluation

Private guidance on likely outcomes if the dispute was to be taken before a court.